Category: Artificial Intelligence

Artificial Intelligence \ Business \ Call Center \ Call Center Successful \ Customer Service \ dialer \ Software \ voip
7 Reasons Why Enterprises Prefer Cloud Hosted Call Centers to On-Premise Call Centers
June 25, 2019

There was a time when businesses have to set up inbound and outbound call centers to deliver customer service and drive sales. In addition to recruiting skilled inbound and outbound agents, the businesses have to integrate a variety of hardware and software – a secured local area network (LAN), computerized work stations, outbound dialers, automatic call distributors (ACDs), Intelligent Voice Recognition (IVR), call recording systems and computer...

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