Category: Business

Business \ Call Center \ Customer Experience \ Customer Service \ Software \ voip
Top 15 Predictive Dialer Features You Should Be Using
June 25, 2019

Outbound sales is a direct and quick method to escalate the business. It gets easier to predict how much business a call center will generate once an outbound sales strategy is in place.By definition, outbound sales is the process of generating new business by reaching out to the business prospects via call, email, social media and other sales processes. The differentiating factor is, it introduces the company to even those prospects who might...

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Business \ Call Center \ dialer \ Software \ voip
Will Cloud Hosted Call Centers Ever Die?
June 25, 2019

The trends in call center technologies keep changing from time to time. No enterprise can impress, engage, and retain customers without adopting the emerging call center trends early. The businesses can further remain relevant and competitive in the long run by switching to the sophisticated call center technologies. At present, cloud computing is one of the hottest trends in call center technologies. The number of enterprises switching from...

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Business \ Call Center \ Customer Experience \ Customer Service \ dialer \ Software \ Tips to Make Call Center Successful?
8 Tips That Will Help You Increase Call Center Sales
June 25, 2019

Successful companies understand the vital role call centers play. Not only are call centers essential for retaining customer, but they also can be a major source of sales. But most companies find that their call centers are not making the sale that is expected from them.The good news is that this situation can be easily overcome. All that you need to do is optimize your call center working process and witness a significant increase in sales. To...

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Business \ Call Center \ Call center QA \ Customer expectations \ Digital \ Tips to Make Call Center Successful? \ voip
6 Important Tips for Successful Call Center Agents to Ensure Efficient Operation
June 25, 2019

It is not easy to run a successful call center operation. It is a complex process and the call center managers have to consider several factors. For example, it is crucial for a call center manager to efficiently plan an agent’s work schedule, if the manager seeks to improve the overall performance of a call-center. It is equally essential for the managers to create practical customer-service goals that are specific, attainable, measurable and...

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Artificial Intelligence \ Business \ Call Center \ Call Center Successful \ Customer Service \ dialer \ Software \ voip
7 Reasons Why Enterprises Prefer Cloud Hosted Call Centers to On-Premise Call Centers
June 25, 2019

There was a time when businesses have to set up inbound and outbound call centers to deliver customer service and drive sales. In addition to recruiting skilled inbound and outbound agents, the businesses have to integrate a variety of hardware and software – a secured local area network (LAN), computerized work stations, outbound dialers, automatic call distributors (ACDs), Intelligent Voice Recognition (IVR), call recording systems and computer...

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Business \ dialer \ Software \ voip
Predictive Dialer Vs Auto Dialer: What’s the Difference?
April 28, 2019

When you are generating sales or making customer relationships, a dialer is the most crucial asset (next only to agents) in a contact center. Hence, the type of the dialer deployed distinguishes your contact center from an ordinary one to a successful one. Comparing auto and predictive dialer can give you useful insights about how to improve the performance of your call center.Auto-dialer (or automatic dialer) is an electronic device or software...

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