Category: Call Center Successful

Call Center \ Call center QA \ call center quality assuarance \ Call Center Successful \ Customer expectations \ Customer Experience \ Customer Service \ dialer \ Software \ voip
TCPA Compliance Toolkit for Call Centers
June 25, 2019

TCPA compliance consists of guidelines which call centers are expected to follow for the smooth running of the industry. Our guide takes a critical look at the operations of call centers under this new regulation policy. What Is TCPA? TCPA is an acronym that stands for ‘Telephone Consumer Protection Act’.It is a federal statute that was enacted way back in 1991 to protect consumer privacy. The statute consists of restrictions and guidelines...

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Artificial Intelligence \ Business \ Call Center \ Call Center Successful \ Customer Service \ dialer \ Software \ voip
7 Reasons Why Enterprises Prefer Cloud Hosted Call Centers to On-Premise Call Centers
June 25, 2019

There was a time when businesses have to set up inbound and outbound call centers to deliver customer service and drive sales. In addition to recruiting skilled inbound and outbound agents, the businesses have to integrate a variety of hardware and software – a secured local area network (LAN), computerized work stations, outbound dialers, automatic call distributors (ACDs), Intelligent Voice Recognition (IVR), call recording systems and computer...

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