Category: Customer expectations

Call Center \ Call center QA \ call center quality assuarance \ Call Center Successful \ Customer expectations \ Customer Experience \ Customer Service \ dialer \ Software \ voip
TCPA Compliance Toolkit for Call Centers
June 25, 2019

TCPA compliance consists of guidelines which call centers are expected to follow for the smooth running of the industry. Our guide takes a critical look at the operations of call centers under this new regulation policy. What Is TCPA? TCPA is an acronym that stands for ‘Telephone Consumer Protection Act’.It is a federal statute that was enacted way back in 1991 to protect consumer privacy. The statute consists of restrictions and guidelines...

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Business \ Call Center \ Call center QA \ Customer expectations \ Digital \ Tips to Make Call Center Successful? \ voip
6 Important Tips for Successful Call Center Agents to Ensure Efficient Operation
June 25, 2019

It is not easy to run a successful call center operation. It is a complex process and the call center managers have to consider several factors. For example, it is crucial for a call center manager to efficiently plan an agent’s work schedule, if the manager seeks to improve the overall performance of a call-center. It is equally essential for the managers to create practical customer-service goals that are specific, attainable, measurable and...

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