Category: Customer Service

Business \ Call Center \ Customer Experience \ Customer Service \ Software \ voip
Top 15 Predictive Dialer Features You Should Be Using
June 25, 2019

Outbound sales is a direct and quick method to escalate the business. It gets easier to predict how much business a call center will generate once an outbound sales strategy is in place.By definition, outbound sales is the process of generating new business by reaching out to the business prospects via call, email, social media and other sales processes. The differentiating factor is, it introduces the company to even those prospects who might...

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Call Center \ Call center QA \ call center quality assuarance \ Call Center Successful \ Customer expectations \ Customer Experience \ Customer Service \ dialer \ Software \ voip
TCPA Compliance Toolkit for Call Centers
June 25, 2019

TCPA compliance consists of guidelines which call centers are expected to follow for the smooth running of the industry. Our guide takes a critical look at the operations of call centers under this new regulation policy. What Is TCPA? TCPA is an acronym that stands for ‘Telephone Consumer Protection Act’.It is a federal statute that was enacted way back in 1991 to protect consumer privacy. The statute consists of restrictions and guidelines...

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Business \ Call Center \ Customer Experience \ Customer Service \ dialer \ Software \ Tips to Make Call Center Successful?
8 Tips That Will Help You Increase Call Center Sales
June 25, 2019

Successful companies understand the vital role call centers play. Not only are call centers essential for retaining customer, but they also can be a major source of sales. But most companies find that their call centers are not making the sale that is expected from them.The good news is that this situation can be easily overcome. All that you need to do is optimize your call center working process and witness a significant increase in sales. To...

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Artificial Intelligence \ Business \ Call Center \ Call Center Successful \ Customer Service \ dialer \ Software \ voip
7 Reasons Why Enterprises Prefer Cloud Hosted Call Centers to On-Premise Call Centers
June 25, 2019

There was a time when businesses have to set up inbound and outbound call centers to deliver customer service and drive sales. In addition to recruiting skilled inbound and outbound agents, the businesses have to integrate a variety of hardware and software – a secured local area network (LAN), computerized work stations, outbound dialers, automatic call distributors (ACDs), Intelligent Voice Recognition (IVR), call recording systems and computer...

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