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Will Cloud Hosted Call Centers Ever Die?

June 25, 2019

The trends in call center technologies keep changing from time to time. No enterprise can impress, engage, and retain customers without adopting the emerging call center trends early. The businesses can further remain relevant and competitive in the long run by switching to the sophisticated call center technologies. At present, cloud computing is one of the hottest trends in call center technologies. The number of enterprises switching from...

Call Center \ Call center QA \ call center quality assuarance \ Call Center Successful \ Customer expectations \ Customer Experience \ Customer Service \ dialer \ Software \ voip

TCPA Compliance Toolkit for Call Centers

June 25, 2019

TCPA compliance consists of guidelines which call centers are expected to follow for the smooth running of the industry. Our guide takes a critical look at the operations of call centers under this new regulation policy. What Is TCPA? TCPA is an acronym that stands for ‘Telephone Consumer Protection Act’.It is a federal statute that was enacted way back in 1991 to protect consumer privacy. The statute consists of restrictions and guidelines...

Business \ Call Center \ Customer Experience \ Customer Service \ dialer \ Software \ Tips to Make Call Center Successful?

8 Tips That Will Help You Increase Call Center Sales

June 25, 2019

Successful companies understand the vital role call centers play. Not only are call centers essential for retaining customer, but they also can be a major source of sales. But most companies find that their call centers are not making the sale that is expected from them.The good news is that this situation can be easily overcome. All that you need to do is optimize your call center working process and witness a significant increase in sales. To...

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Inbound vs. Outbound Call Center: Overview of Objectives and Services of Both Call Centers

June 25, 2019

Inbound vs. Outbound Call centers are centralized departments to which phone calls from existing or potential customers are directed or the calls to the current/potential customers are made during marketing campaigns. The objectives of a contact center is to enhance customer satisfaction or make sales and profits for a company. Thus, two types of contact centers exist – outbound and inbound.An inbound call center receives calls from current...

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7 Reasons Why Enterprises Prefer Cloud Hosted Call Centers to On-Premise Call Centers

June 25, 2019

There was a time when businesses have to set up inbound and outbound call centers to deliver customer service and drive sales. In addition to recruiting skilled inbound and outbound agents, the businesses have to integrate a variety of hardware and software – a secured local area network (LAN), computerized work stations, outbound dialers, automatic call distributors (ACDs), Intelligent Voice Recognition (IVR), call recording systems and computer...

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Predictive Dialer Vs Auto Dialer: What’s the Difference?

April 28, 2019

When you are generating sales or making customer relationships, a dialer is the most crucial asset (next only to agents) in a contact center. Hence, the type of the dialer deployed distinguishes your contact center from an ordinary one to a successful one. Comparing auto and predictive dialer can give you useful insights about how to improve the performance of your call center.Auto-dialer (or automatic dialer) is an electronic device or software...