Category: Digital

Business \ Call Center \ Call center QA \ Customer expectations \ Digital \ Tips to Make Call Center Successful? \ voip
6 Important Tips for Successful Call Center Agents to Ensure Efficient Operation
June 25, 2019

It is not easy to run a successful call center operation. It is a complex process and the call center managers have to consider several factors. For example, it is crucial for a call center manager to efficiently plan an agent’s work schedule, if the manager seeks to improve the overall performance of a call-center. It is equally essential for the managers to create practical customer-service goals that are specific, attainable, measurable and...

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